Shipping + Returns

Shipping

All orders are shipped with Royal Mail or DPD and processed within 3 working days. If it is a busy period, for example during a sale, processing time may extend to 5 days.

We have free UK shipping for orders over £120. Just select free shipping at the checkout.

Royal Mail 2nd class - £3.50

Royal Mail 1st class - £5.50

European orders will be subject to import VAT in the recipient's country. European customers are responsible for covering the cost of any import taxes/customs/handling fees. All correct import documentation will be attached to orders. 

European tracked shipping - £17

International worldwide shipping - £30

If a parcel is particularly heavy, especially for international orders, there may be a surcharge for postage. We will always email you before shipping the order to ask if you would like to pay the surcharge or would prefer to cancel the order.

Please note we may split your order into multiple parcels to reduce shipping costs, if you haven't received all of your order please wait a couple of days to see if the other part arrives. 

If your country has any import taxes or customs charges, the customer is responsible for paying these.  

Click + Collect

You can collect your order from our studio any day of the week between 10am - 5pm. Orders need to be collected from 32 Bocking Street, London, E8 3FP. 

Packaging

To minimise our impact on the environment we use biodegradable, paper packets printed with eco ink. Please do recycle these packets or compost them by shredding and submerging in water before adding soil. We do not wrap our fabrics as we think this is extra unnecessary waste. 

Returns

We strive to give as accurate photographs and descriptions of fabrics as accurately as possible, but if you have extra questions about anything please do get in touch. 

We do not offer refunds on cut fabric, unless there is a fault with the fabric. Please contact us with photographs of the fault if possible by emailing studio@thenewcrafthouse.com within 3 days of receiving your order, quoting your order number.